Faq
Why don’t you make appointment times?
We keep an open, flexible schedule so we may better accommodate emergencies that arise during the day.
Can you see my horse if I’m not home?
Yes, during normal business hours the vet has an assistant with her in the truck which allows us to see your horse even if you cannot be there.
What payment do you accept?
Cash, check, Visa, MasterCard, American Express, and Discover.
Can I pay my bill online?
Yes you can! Follow this link:
Pay My Bill
What are your payment policies?
Why do I have a balance if I paid at time of service?
The statement that the Veterinarian provides on the farm is an estimate and may not be completely accurate. We review these estimates in the office allowing us to make corrections and ensure that they are accurate in regards to the services and medications provided.
How can I get my Coggins forms?
We have switched to an electronic Coggins service via GlobalVETLink. You can access your Coggins form by visiting https://www.globalvetlink.com/products/myvetlink/
How long is a Health/Shipping Certificate valid?
The standard Health Certificate/Certificate of Veterinary Inspection (CVI) is valid for 30 days after your horse is examined by the veterinarian. Usually, we recommend getting your horse examined for the health certificate the week before you travel.
There is a special 6-month permit that can be used for horses that travel frequently. It is only valid in certain states. You can learn more here: http://www.vdacs.virginia.gov/animals-equine-interstate-event-permit.shtml
Do you keep my horse’s x-rays on file?
Yes, we keep any x-rays on file for at least 7 years.
Can I return medications?
Unfortunately, due to current regulations, we are unable to offer refunds on medications once they have been dispensed on the farm.
What is a VCPR?
VCPR stands for Veterinarian-Client-Patient-Relationship. A VCPR is established when a veterinarian examines an animal and is maintained by regular exams. In order to for a Veterinarian to recommend treatments or prescribe/dispense medications, a valid VCPR must be in place. This helps ensure that the recommendations and prescriptions are made based on the current problem and health of your horse. You can learn more here: https://www.avma.org/public/PetCare/Pages/VCPR-FAQs.aspx
